1. Purpose and Scope
1.1. This policy applies to all patrons of Ace Casino properties in Alberta, including ACE Casino Airport located at 40 Aero Crescent NE, Calgary, AB, T2E 6W5, and all other Ace & Cash Casinos venues operating in the province.
1.2. Gambling at Ace Casino properties is treated as a form of entertainment. This policy sets out procedures, resources, and obligations related to responsible gambling, including voluntary self-exclusion, on-site education, and referral to external support services.
1.3. All responsible gaming measures are implemented in partnership with the Alberta Gaming, Liquor and Cannabis Commission (AGLC) and are intended to align with provincial standards for land-based casino operations in Alberta.
2. GameSense Program and On-Site Resources
2.1. GameSense Information Centre
Each Ace Casino property is equipped with a GameSense Information Centre kiosk located on the gaming floor. The kiosk provides educational materials on:
- How games operate, including basic game mechanics
- The odds and probabilities associated with different games
- Strategies for maintaining gambling as a form of entertainment rather than a means to generate income
2.2. GameSense Advisor
A dedicated GameSense Advisor is available at each Ace Casino location. The GameSense Advisor can:
- Explain how casino games work and the mathematical odds associated with each game type
- Provide information and guidance on setting personal time and spending limits
- Provide information on recognizing signs of problem gambling
- Refer patrons to additional tools, resources, and external support organizations
Patrons may approach the GameSense Advisor at any time during operating hours without prior appointment.
2.3. GameSense Info Line
Patrons who are unable to visit a GameSense Information Centre in person may contact the GameSense Info Line at 1-833-447-7523.
The Info Line operates on the following schedule:
Day - Hours
Tuesday - 10:00 AM - 5:00 PM
Wednesday - 10:00 AM - 5:00 PM
Thursday - 1:00 PM - 8:00 PM
Friday - 1:00 PM - 8:00 PM
Saturday - 1:00 PM - 8:00 PM
Additional information is available at GameSenseAB.ca.
3. AGLC Self-Exclusion Program
3.1. Eligibility and Enrollment
Patrons of Ace Casino properties have access to the AGLC Self-Exclusion (SE) Program. The SE Program is a voluntary harm-reduction tool that allows individuals to exclude themselves from casino gambling for a specified period.
Enrollment in the SE Program is administered by AGLC. Patrons may request information and assistance with enrollment by speaking to a GameSense Advisor or by contacting AGLC directly.
3.2. Effect of Self-Exclusion
Once enrolled in the SE Program, the individual is prohibited from entering any participating casino property in Alberta for the duration of the exclusion period. Ace Casino staff are trained to enforce self-exclusion orders in accordance with AGLC protocols.
3.3. Breach of Self-Exclusion
Any individual who enters an Ace Casino property while subject to an active self-exclusion order may be removed from the premises. Winnings obtained during a period of self-exclusion may be forfeited in accordance with AGLC regulations.
4. Patron Responsibilities
4.1. Patrons are responsible for:
- Setting personal limits on time and money spent gambling
- Recognizing their own signs of problem gambling and seeking help when needed
- Using available resources, including GameSense Advisors and the AGLC Self-Exclusion Program
- Ensuring that gambling remains a form of entertainment and does not interfere with financial, personal, or professional obligations
4.2. Ace Casino does not provide financial advice or credit facilities for gambling purposes. Patrons are expected to gamble only with funds they can afford to lose.
5. Company Commitments
5.1. The company is committed to:
- Maintaining GameSense Information Centre kiosks and trained GameSense Advisors at all Ace Casino properties
- Providing clear and accessible information on game odds, rules, and responsible gambling practices
- Facilitating access to the AGLC Self-Exclusion Program
- Training staff to recognize potential signs of problem gambling and respond in accordance with applicable procedures
- Complying with all AGLC responsible gaming requirements and applicable provincial regulations
5.2. The company does not market gambling as a way to solve financial problems or as a guaranteed source of income.
6. External Support and Referral
6.1. Patrons experiencing gambling-related harm are encouraged to seek support from qualified organizations. GameSense Advisors can provide referrals to external counseling services and problem gambling support networks.
6.2. Additional resources and contact information for problem gambling support are available on the GameSense Alberta website and through AGLC.
7. Contact Information
For questions or assistance related to responsible gaming at Ace Casino properties, patrons may:
- Speak to a GameSense Advisor on-site
- Call ACE Casino Airport at (403) 287-1183
- Visit GameSenseAB.ca
- Contact the GameSense Info Line at 1-833-447-7523 during operating hours
This policy is subject to amendment in accordance with regulatory requirements and operational updates. Patrons are advised to review current responsible gaming information on-site or via the official website at acecasinos.ca.